Daytime Intake Coordinator2017-12-04T21:16:50+00:00

Daytime Intake Coordinator

Position Summary:  The daytime intake coordinator is primarily responsible for conducting crisis interviews with callers and walk-ins, screening requests for shelter and conducting intake assessments. He/she will respond to incoming crisis calls during the 7am – 3pm shift and will work closely with the Regional Coordinated Crisis Response team to provide callers with services, information and referrals. The incumbent is responsible for oversight of individuals and families in emergency shelters during the shift.  He/she will work from 7am – 3pm Monday-Friday and will typically be located at the Samaritan House. There may be times the incumbent will need to visit emergency houses to ensure safety and compliance with rights and responsibilities. Incumbent’s daily schedule is dependent on the needs of emergency housing clients, crises and other agency needs. He/she will be responsible for responding to emergencies and scheduled intakes during the entire duration of the shift.


Job Responsibilities:

  1. Screen all requests for shelter or assistance, conduct intake assessments, assign residents to shelter, conduct crisis interviews with callers as needed, secure transportation and placement for callers who are in immediate danger and provide information and referral as appropriate.
  2. Complete all necessary paperwork in response to calls, document interventions, complete appropriate referrals to Case Managers, Victim Advocates and complete statistical information.
  3. Accompany and orient new shelter residents to their designated shelter.
  4. May be required to respond to crises as they arise at the shelters. Inform supervisory back-up staff of all emergency situations in shelter as soon as possible.
  5. Be located on-site at the Samaritan House or one of the emergency shelters during the hours of shift.
  6. Follow the “Emergency Response Policy” for placement of families/individuals in immediate danger when shelters are full.
  7. Work directly with volunteers and student interns; assist with supervision, retention and appreciation efforts.
  8. Perform all procedures related to communication across shifts, documentation, record keeping, and reporting.
  9. Other duties as assigned.


Required Background: 

  • Requires a minimum of a B.A. or B.S. social work, counseling, criminal justice, or other related disciplines
  • At least two years experience in crisis intervention work with victim of domestic violence and homelessness.
  • Working knowledge of issues as they relate to domestic violence and homelessness.


Required Skills: 

  • Experience managing multiple projects and activities simultaneously
  • Versed in the dynamics of domestic violence and current teachings on power and control as articulated in the domestic violence literature
  • Versed in the principles of empowerment and able to demonstrate this in all interactions with clients, volunteers and staff
  • Knowledge of the legal rights of victims of domestic abuse and how to obtain protective orders
  • Ability to read, write and communicate in English
  • Ability to work within a team model of service delivery
  • Ability to use a computer and a telephone
  • Ability to work within a team model of service delivery
  • Possess reliable transportation
  • Possess a Virginia Drivers License and a reasonably clean driving record
  • Current CPR card


Required Physical Skills:

  • Ability to lift 25 pounds
  • Ability to operate a motor vehicle, a car, truck and/or van
  • Ability to walk, climb and reach
  • Ability to conduct & attend meetings


Contact: Theresa Lindsey, Director of Operations/HR

Direct number: 757 605-2821

757 631-0710, ext. 253

757 631-0747 (fax)

Please complete Job Application Form by clicking HERE.


Samaritan House Inc, is an Equal Opportunity Employer

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