Job Opportunity: Housing Case Manager
The Housing Case Manager will provide housing-focused case management services to individuals and families experiencing homelessness and/or violence. The Case Manager is responsible for providing intensive case management in participants’ homes and will link them to community-based services that promote personal safety and self-sufficiency.
1. Meet with each individual or family before they move to permanent housing for a soft hand off from the Emergency Shelter Case Manager.
2. Once permanently housed, assess individual and/or families’ needs and strengths and collaboratively develop individual goals based on SPDAT results.
3. Once permanently housed, collaboratively develop housing stabilization plans and strategies that create self-sufficiency and promote safety.
4. Update safety plans and housing stabilization plans weekly, bi-weekly or as needed based on acuity; work with each individual or family to eliminate barriers that impede housing stability using SPDAT assessments.
5. Develop knowledge of community resources, utilize advocacy skills and teach self-advocacy so individuals or families can expand their use of resources in the community.
6. Teach practical skills such as budgeting, credit repair, and financial management to improve housing stabilization outcomes.
7. Encourage individuals or families to attend voluntary education and support groups, family networking and other community-based groups.
8. Provide crisis intervention and support to promote healing from the effects of domestic violence, sexual assault, human trafficking, and homelessness.
9. Utilize Samaritan House teamwork to support families’ needs through consultations and referrals for child & youth therapeutic services and victim advocacy supportive services.
10. Work directly with volunteers and student interns; assist with supervision, retention and appreciation efforts.
11. Complete all required internal and external reporting accurately and on time.
12. Participate in community collaboration groups and represent the organization to others as requested.
13. Provide support and coverage for other direct service needs including but not limited to intake shifts, as needed.
14. Other duties as assigned.
· Bachelor’s Degree in Human Services or related field and experience working with families in crisis.
· Valid Virginia Driver’s License
· CPR certified with adults and children within six months of hire.
· Knowledge of and adherence to agency mission, policies and procedures, including Code of Conduct and mandatory reporting requirements.
· Knowledge of dynamics of domestic violence, sexual assault, human trafficking and homelessness.
· Knowledge of team model of practice.
· Knowledge of human development theory across the lifespan.
· Knowledge and application of group dynamics theory and practice.
· Knowledge of a wide range of models of practice in counseling and advocacy (feminist, humanist, empowerment models).
· Skills in establishing non-victimizing rapport with families.
· Excellent written and oral communication skills with families, staff and interagency professionals.
· Skills in gathering, interpreting and compiling information about families and resources in the community.
· Skills in teaching adults and supervising volunteers.
· Ability to work effectively in crisis situations, utilizing the teamwork model of practice.
· Ability to plan and manage own work activities and seek and use supervision effectively to increase skills and knowledge.
· Ability to represent agency in public speaking and in community coalitions.
· Ability to maintain and keep records current and complete statistical reports in a timely manner.
Required Physical Skills:
– Ability to lift 25 pounds
– Ability to operate a motor vehicle (car, truck, and/or van)
– Ability to walk, climb, and reach
– Ability to conduct and attend meetings
Salary: Based on experience and qualifications. This is a full-time position with benefits. This position is grant-funded for one year, with possible extension.
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