Anti-Human Trafficking Case Manager

Position Summary:

The Regional Anti-Human Trafficking Case Manager is responsible for providing crisis intervention and comprehensive case management for victims of sex and labor trafficking. This position will be mobile, however maintain a home office at Samaritan House. The incumbent will work in the 5 jurisdictions as services are needed in each program. This is a full-time position and accountable directly to the Program Director.

 

Job Responsibilities:

  1. Serve as an initial point of contact and emergency responder for domestic and foreign national victims of sex and labor trafficking identified in Hampton Roads. Jurisdictions are those that are served by H ER Shelter, Samaritan House, Genieve Shelter and YWCA of South Hampton Roads.
  2. Ensure that the victim’s basic needs are met, including safe temporary housing, clothing, food, and medical care. If counseling and/or substance abuse treatment is needed and requested by the victim, the case manger will also link them to specific services and provide or assist with transportation.
  3. Work closely with victims to provide intensive case management and help victim achieve goals outlined in the service plan. While plans will vary based on individual needs, these activities may include but are not limited to permanent housing/treatment facility, legal assistance, working with law enforcement, employment, counseling, linkage to benefits, etc.
  4. Provide services at hospitals, magistrates’ offices, emergency shelters or locations where case manager is needed or requested for services.
  5. Respond to emergency calls from the 24-hour regional crisis hotline and provide emergency response as needed.
  6. Coordinate with local, state and federal law enforcement and other systems and organizations to support the victim in leaving the trafficking situation and receiving needed services.
  7. Coordinate court accompaniment for victims as needed.
  8. Maintain accurate and timely case notes and statistical records.
  9. Maintain strict confidentiality regarding all human trafficking victims.
  10. Participate in all collaboration meetings and trainings as community meetings and represent the collaborative to others as needed.
  11. Assist with all required internal and external grant reporting including program output and outcome reports.
  12. Other duties as assigned.

Required Background:

  1. Serve as an initial point of contact and emergency responder for domestic and foreign national victims of sex and labor trafficking identified in Hampton Roads. Jurisdictions are those that are served by H ER Shelter, Samaritan House, Genieve Shelter and YWCA of South Hampton Roads.
  2. Ensure that the victim’s basic needs are met, including safe temporary housing, clothing, food, and medical care. If counseling and/or substance abuse treatment is needed and requested by the victim, the case manger will also link them to specific services and provide or assist with transportation.
  3. Work closely with victims to provide intensive case management and help victim achieve goals outlined in the service plan. While plans will vary based on individual needs, these activities may include but are not limited to permanent housing/treatment facility, legal assistance, working with law enforcement, employment, counseling, linkage to benefits, etc.
  4. Provide services at hospitals, magistrates’ offices, emergency shelters or locations where case manager is needed or requested for services.
  5. Respond to emergency calls from the 24-hour regional crisis hotline and provide emergency response as needed.
  6. Coordinate with local, state and federal law enforcement and other systems and organizations to support the victim in leaving the trafficking situation and receiving needed services.
  7. Coordinate court accompaniment for victims as needed.
  1. Maintain accurate and timely case notes and statistical records.
  2. Maintain strict confidentiality regarding all human trafficking victims.
  3. Participate in all collaboration meetings and trainings as community meetings and represent the collaborative to others as needed.
  4. Assist with all required internal and external grant reporting including program output and outcome reports.
  5. Other duties as assigned.

Required Background:

  • Bachelor’s Degree in Human Services or related field.
  • Experience working with victims of human trafficking is preferred. Experience working with victims of other traumatic crimes, such as domestic violence or sexual assault is required.
  • Valid Virginia Driver’s License.
  • CPR certified with adults and children within six months of hire.

Required Skills:

  • Knowledge of and adherence to all agency policies and procedures, including code of conduct and mandatory reporting requirements.
  • Knowledge of dynamics of human trafficking.
  • Knowledge of human development theory across the lifespan.
  • Knowledge of a wide range of models of practice in counseling and advocacy (feminist, humanist, empowerment models).
  • Skills in establishing non-victimizing rapport with victims.
  • Excellent written and oral communication skills with victims, staff and interagency professionals.
  • Ability to work effectively in crisis situations, utilizing the teamwork model of practice.
  • Ability to plan and manage own work activities and seek and use supervision effectively to increase skills and knowledge.
  • Ability to represent agency in public speaking and in community coalitions.
  • Ability to maintain and keep records current and complete statistical reports in a timely manner.

Required Physical Skills:

  • Ability to lift 25 pounds
  • Ability to operate a motor vehicle (car, truck, and/or van)
  • Ability to walk, climb, and reach
  • Ability to conduct and attend meetings

Salary: Based on experience and qualifications. This is a full-time job with benefits.

To submit an application, please click HERE.

Samaritan House, Inc. is an Equal Opportunity Employer.